Privacy Policy
Effective Date: August 11, 2026
Introduction
Airvana Climate Solutions LLC (“Airvana Climate,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit airvanaclimate.com, request service, schedule appointments, submit forms, communicate with us, or otherwise interact with our business. This Privacy Policy explains what information we collect, how we use it, how we protect it, and with whom it may be shared.
1. Information We Collect
We may collect information you voluntarily provide, including your name, service and billing address, email address, telephone number, property information, HVAC equipment information, appointment requests, service history, warranty information, communications, photos you submit, and payment information processed by third-party providers. We may also automatically collect technical information such as IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and dates and times of website visits.
2. How We Use Information
We use information to schedule appointments, provide HVAC repair, maintenance, installation and replacement services, prepare estimates, create invoices, process payments, communicate with customers, maintain service history, honor warranties, improve our website, prevent fraud, comply with legal obligations, and improve our business operations.
3. Housecall Pro
We use Housecall Pro to manage scheduling, dispatching, estimates, invoicing, customer communications, payment collection, and customer records. Information you provide may be processed or stored through Housecall Pro as necessary to deliver our services.
4. Payments
Online payments may be processed through Housecall Pro, Stripe, or other authorized payment providers. We do not store complete payment card numbers on our own servers.
5. Contact Forms
When you submit a contact form or request service, we use the information you provide to respond to your inquiry, schedule service, prepare estimates, provide requested services, and maintain customer records.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, enhance security, analyze website traffic, and support future analytics and advertising features. You may control cookies through your browser settings, although disabling cookies may affect website functionality.
7. Google Analytics and Advertising Technologies
We may implement Google Analytics, Google Ads, Google Tag Manager, or similar technologies to better understand website usage and improve our services. If enabled, these services operate according to their own privacy practices.
8. Email Communications
We may send appointment confirmations, estimates, invoices, receipts, warranty information, service reminders, and occasional promotional emails. You may opt out of promotional emails at any time; however, transactional communications necessary to provide services may still be sent.
9. SMS Communications
If you consent, we may send appointment reminders, technician arrival notifications, estimate approvals, invoice notifications, and other service-related texts. If you separately consent to marketing texts, you may receive promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.
10. Social Media
Our website may link to social media platforms. Information you choose to share through those platforms is governed by their respective privacy policies.
11. Third-Party Service Providers
We rely on trusted providers, including Housecall Pro, Stripe, website hosting providers, email providers, cloud storage providers, and technology vendors, to support our operations. These providers receive only the information reasonably necessary to perform services on our behalf.
For more information about how Housecall Pro collects, uses, and protects personal information, please review the Housecall Pro Privacy Policy at: https://www.housecallpro.com/privacy/
12. Sharing of Information
We do not sell your personal information. We may share information with service providers, payment processors, manufacturers when necessary for services, legal authorities when required by law, or in connection with a business transfer.
13. Customer Photos and Service Documentation
Our technicians may create photographs, notes, equipment records, model and serial number records, and service documentation to support estimates, repairs, warranty administration, dispute resolution, quality assurance, and future service visits. These records are maintained as part of your customer service history.
14. Manufacturer Warranties, Product Registration, and Rebates
As part of providing HVAC installation, replacement, maintenance, and repair services, Airvana Climate Solutions LLC may assist customers with manufacturer warranty registrations, product registrations, rebate applications, utility incentive programs, financing documentation, or similar programs. To complete these services, we may share limited information such as your name, contact information, service address, equipment model and serial numbers, installation dates, invoice information, and other information reasonably necessary to process warranties, registrations, rebates, or financing requests. We disclose only the information reasonably necessary for these purposes.
15. Data Minimization
We strive to collect only the personal information reasonably necessary to operate our business, provide requested services, communicate with customers, comply with legal obligations, and improve the customer experience.
16. Data Retention
We retain information only as long as reasonably necessary for service history, warranty administration, accounting, legal compliance, dispute resolution, fraud prevention, and other legitimate business purposes. When no longer required, information is securely deleted or disposed of where practicable.
17. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted website connections, password-protected systems, limited access, trusted cloud providers, PCI-compliant payment processors, and routine security updates. No electronic system can guarantee absolute security.
18. Your Privacy Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal information, request information about how it is used, or opt out of promotional communications. We may verify your identity before processing certain requests.
19. California Privacy Rights
If applicable, California residents may have additional rights under the CCPA/CPRA. Airvana Climate Solutions LLC does not sell personal information or share personal information for cross-context behavioral advertising.
20. Age Restrictions
Our services are intended exclusively for adults and businesses. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been submitted, we will take reasonable steps to remove it where appropriate.
21. Third-Party Websites
Our website may link to third-party websites. Those websites maintain their own privacy practices, and we encourage users to review their privacy policies before providing personal information.
22. Call Recording and Communications
Telephone calls may be monitored or recorded where permitted by applicable law to improve customer service, maintain accurate records, resolve disputes, provide training, and protect our customers and business. We may also retain voicemail messages, emails, and text communications as part of our business records. Not every call is recorded.
23. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted with a new Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.
24. Contact Information
Airvana Climate Solutions LLC
698 McKinley Avenue
Newark, Ohio 43055
Phone: (614) 618-4049
Email: support@airvanaclimate.com
Website: https://airvanaclimate.com
25. Final Acknowledgment
By using our website or engaging Airvana Climate Solutions LLC for services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, disclosure, and retention of your information as described herein.